Return and Exchange Policy

TheCrazyLooms is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may exchange your purchase within 7 days from the ship date within India.

Please note the following exceptions to our exchange policy:

  • Sold items cannot be refunded money
  • Sold Items can be exchanged with another product with similar value or more .If exchanged item has more value then has to be paid in advance
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use or damage

To initiate a exchange, please complete the following steps:

  1. Send the returned product detail along with order no and your contact no detail to the email:
  2. Based on your request, our representative will contact with you and initiate shipping
  3. Once we receive the returned item then you will be confirmed with cancellation of initial order
  4. You will be prompted to choose exchange item as new order
  5. Any shipping fees the customer will need to pay